FAQ & SHIPPING

PLEASE EMAIL INFO@KISSMENOWCOSMETICS.COM WITH YOUR ORDER NUMBER FOR ANY QUESTIONS REGARDING ORDERS 

CUSTOMER SERVICE HOURS MON-FRI 10AM-3PM CENTRAL TIME

RESPONSE TIME 24-48 HOURS

DO NOT SEND MULTIPLE EMAILS OR WILL LOWER YOUR EMAIL IN THE QUEUE

HOW LONG DOES IT TAKE TO SHIP & WHEN WILL I RECEIVE MY ITEMS?

DUE TO POPULAR DEMAND IT TAKES 4-8 BUSINESS DAYS(mon-fri) TO SHIP AND YOU WILL RECEIVE IT BETWEEN 2-5 DAYS AFTER IT IS SHIPPED UNLESS PRIORITY SHIPPING IS PURCHASED IT TAKES 2-3 DAYS TO ARRIVE.

WHEN ITEMS ARE ON BACKORDER IT CAN TAKE 2-4 WEEKS TO SHIP OUT.

HOW DO I TRACK MY ORDER?

TRACKING NUMBER WILL BE SENT TO EMAIL/ PHONE NUMBER THAT WAS PROVIDED PRIOR TO CHECKOUT

IM ALLERGIC TO CERTAIN INGREDIENTS, HOW CAN I SEE INGREDIENT LIST?

INGREDIENT LIST IS LOCATED ON DESCRIPTION OF EACH PRODUCT. IF ALLERGIC PLEASE LOOK AT DESCRIPTION BEFORE PURCHASE, CONSULT A DOCTOR/PHYSICIAN IF UNSURE.

RETURN POLICY?

ALL SALES ARE FINAL. NO RETURNS. CANCEL WITHIN 24 HOURS TO RECIEVE A REFUND. 

LOST/STOLEN PACKAGES: ONCE YOUR PACKAGE IS HANDED OVER TO USPS, KMN IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. IF PACKAGE SHOWS DELIVERED BY USPS KMN CANNOT REFUND. 

INCORRECT ADDRESS: KMN IS NOT RESPONSIBLE FOR INCORRECT ADDRESSES ONCE SHIPPED 

MISSING ITEMS:YOU  HAVE A 30-DAY PERIOD TO MAKE A CLAIM ABOUT YOUR MISSING ITEM IN YOUR ORDER. 

IF PACKAGE IS RETURNED YOUR ORDER WILL HAVE A RESHIPMENT FEE BETWEEN $5-$10 DEPENDING ON YOUR PACKAGE AND LOCATION