PLEASE EMAIL INFO@KISSMENOWCOSMETICS.COM WITH YOUR ORDER NUMBER FOR ANY QUESTIONS REGARDING ORDERS
CUSTOMER SERVICE HOURS MON-FRI 10AM-3PM CENTRAL TIME
RESPONSE TIME 24-48 HOURS
DO NOT SEND MULTIPLE EMAILS OR WILL LOWER YOUR EMAIL IN THE QUEUE
HOW LONG DOES IT TAKE TO SHIP & WHEN WILL I RECEIVE MY ITEMS?
DUE TO POPULAR DEMAND IT TAKES 4-8 BUSINESS DAYS(mon-fri) TO SHIP AND YOU WILL RECEIVE IT BETWEEN 2-5 DAYS AFTER IT IS SHIPPED UNLESS PRIORITY SHIPPING IS PURCHASED IT TAKES 2-3 DAYS TO ARRIVE.
WHEN ITEMS ARE ON BACKORDER/PRE-ORDER IT CAN TAKE 2-4 WEEKS TO SHIP OUT.
HOW DO I TRACK MY ORDER?
TRACKING NUMBER WILL BE SENT TO EMAIL/ PHONE NUMBER THAT WAS PROVIDED PRIOR TO CHECKOUT
IM ALLERGIC TO CERTAIN INGREDIENTS, HOW CAN I SEE INGREDIENT LIST?
INGREDIENT LIST IS LOCATED ON DESCRIPTION OF EACH PRODUCT. IF ALLERGIC PLEASE LOOK AT DESCRIPTION BEFORE PURCHASE, CONSULT A DOCTOR/PHYSICIAN IF UNSURE.
RETURN POLICY?
ALL SALES ARE FINAL. NO RETURNS. CANCEL WITHIN 24 HOURS TO RECIEVE A REFUND.
LOST/STOLEN PACKAGES: ONCE YOUR PACKAGE IS HANDED OVER TO USPS, KMN IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. IF PACKAGE SHOWS DELIVERED BY USPS KMN CANNOT REFUND.
INCORRECT ADDRESS: KMN IS NOT RESPONSIBLE FOR INCORRECT ADDRESSES ONCE SHIPPED
MISSING ITEMS:YOU HAVE A 30-DAY PERIOD TO MAKE A CLAIM ABOUT YOUR MISSING ITEM IN YOUR ORDER.
IF PACKAGE IS RETURNED YOUR ORDER WILL HAVE A RESHIPMENT FEE BETWEEN $5-$10 DEPENDING ON YOUR PACKAGE AND LOCATION